Terms of service

Terms of Service

Welcome to Calerie Co. These Terms of Service govern your access to and use of our website, products, services, content, checkout pages, customer support, and any other features made available by Calerie Co.

By visiting our website, browsing our products, placing an order, creating an account, contacting us, or using any part of our services, you agree to be bound by these Terms of Service. If you do not agree with these Terms, please do not use our website or purchase from Calerie Co.

Please read these Terms carefully before using our website.

Overview

Calerie Co. provides customers with access to physical products, digital products, product information, online content, customer support, and related services through our website.

Throughout these Terms, the words “we,” “us,” and “our” refer to Calerie Co. The words “you,” “your,” and “customer” refer to any person who visits our website, places an order, uses our services, or interacts with Calerie Co. in any way.

These Terms apply to all users of the website, including browsers, customers, merchants, vendors, and contributors of content.

Acceptance of Terms

By accessing or using our website, you confirm that you have read, understood, and agreed to these Terms of Service, along with any policies referenced within them.

These policies may include, but are not limited to, our Refund & Return Policy, Shipping Policy, Privacy Policy, Contact Information Policy, and any product specific policies listed on our website.

If you place an order with Calerie Co., you agree that you are responsible for reviewing all product details, pricing, shipping information, return conditions, and checkout information before completing your purchase.

Eligibility to Use Our Website

By using our website or placing an order, you confirm that you are at least the age of majority in your province, state, or country of residence, or that you are using the website with permission from a parent or legal guardian.

You agree not to use our website, products, or services for any illegal, unauthorized, fraudulent, harmful, or abusive purpose. You also agree not to violate any laws in your jurisdiction while using our website or purchasing from Calerie Co.

Changes to These Terms

Calerie Co. reserves the right to update, modify, replace, or revise these Terms of Service at any time.

Any changes will be posted on this page. It is your responsibility to review these Terms periodically for updates. Your continued use of our website after any changes are posted means you accept the updated Terms.

We may also update other policies on our website from time to time. These updates may be made for operational, legal, regulatory, business, or customer service reasons.

Website Use

You agree to use our website only for lawful and appropriate purposes.

You may not use our website to upload, transmit, distribute, or attempt to introduce harmful code, viruses, malware, spam, bots, scraping tools, or any technology that may interfere with the proper operation, security, or functionality of our website.

You may not attempt to gain unauthorized access to any part of our website, servers, payment systems, customer information, accounts, or business systems.

You may not copy, duplicate, reproduce, sell, resell, exploit, or misuse any part of our website, product pages, images, branding, content, written materials, designs, or services without written permission from Calerie Co.

Product Information

We make every reasonable effort to display product descriptions, images, details, features, specifications, materials, sizing, colours, pricing, and availability as accurately as possible.

However, we do not guarantee that all product information on our website will always be completely accurate, current, complete, or free from errors. Product colours may appear slightly different depending on your screen, lighting, device settings, photography, or display quality.

Product descriptions are provided for general informational purposes. They are not intended to guarantee that a product will meet every customer’s personal expectation, preference, or individual situation.

Calerie Co. reserves the right to update product information, change product details, correct errors, adjust pricing, modify images, or discontinue products at any time without prior notice.

Product Availability

All products are subject to availability. We reserve the right to limit quantities, discontinue products, remove products from our website, or refuse orders at our discretion.

If a product becomes unavailable after you place an order, we may contact you with options, which may include waiting for restock, receiving a replacement product, receiving store credit, or receiving a refund for the unavailable item.

Product availability shown on the website is not guaranteed until your order has been processed and confirmed.

Digital Products

Calerie Co. may sell or provide digital products, including but not limited to downloadable guides, ebooks, PDFs, instructions, digital bonuses, online materials, or content delivered electronically.

Digital products are delivered electronically and are not physical items. By purchasing a digital product, you understand that access may be provided by email, download link, customer account, or another digital delivery method.

All digital product sales are final unless otherwise required by applicable law. Digital products are not eligible for return, exchange, or refund once they have been delivered, accessed, downloaded, emailed, or made available to you.

You may not copy, resell, share, distribute, upload, reproduce, publish, modify, or commercially exploit Calerie Co. digital products without written permission.

Pricing and Payment

All prices listed on our website are shown in the currency displayed at checkout unless otherwise stated.

Calerie Co. reserves the right to update, change, or correct product prices at any time. We also reserve the right to correct pricing errors, even after an order has been submitted.

Payment must be completed at checkout using one of the accepted payment methods available on our website. By submitting payment information, you confirm that you are authorized to use the selected payment method.

If your payment is declined, unauthorized, flagged, reversed, disputed, or unable to be processed, we may cancel or delay your order.

You agree to provide accurate billing, shipping, and contact information when placing an order.

Order Confirmation

After placing an order, you may receive an order confirmation email. This email confirms that we have received your order request, but it does not guarantee acceptance or fulfillment of the order.

Calerie Co. reserves the right to accept, refuse, cancel, or limit any order at our discretion. This may include orders that appear fraudulent, suspicious, incomplete, incorrectly priced, placed with inaccurate information, or in violation of these Terms.

If we cancel an order after payment has been collected, we will issue a refund for the cancelled item or order, unless the cancellation is related to suspected fraud, payment disputes, or other issues requiring further review.

Order Accuracy

You are responsible for ensuring that all order information is accurate before completing your purchase. This includes your name, email address, phone number, billing address, shipping address, product selection, product quantity, and payment information.

Calerie Co. is not responsible for delays, delivery issues, lost packages, failed delivery, or additional costs caused by incorrect, incomplete, outdated, or misspelled information provided by the customer.

If you notice an error in your order information, please contact us as soon as possible at calerie.support@gmail.com. We will do our best to assist, but we cannot guarantee changes can be made after an order has been processed, fulfilled, or shipped.

Shipping and Delivery

Calerie Co. may ship physical products to eligible locations based on the shipping options available at checkout.

Shipping times are estimates only and are not guaranteed. Delivery times may vary due to processing times, carrier delays, customs clearance, weather, holidays, high order volume, incorrect addresses, regional restrictions, or other circumstances outside of our control.

Once an order has been handed to the shipping carrier, Calerie Co. is not responsible for delays caused by the carrier or delivery service.

Calerie Co. is not responsible for lost, stolen, delayed, or damaged packages after confirmed delivery, unless otherwise required by applicable law. Customers are responsible for providing a safe and accurate delivery location.

Customs, Duties, and Import Fees

Depending on your location, orders may be subject to customs duties, taxes, import fees, brokerage fees, or other charges imposed by your country, province, state, or local authorities.

These charges are not controlled by Calerie Co. and may not be included in the product price or shipping cost unless specifically stated at checkout.

You are responsible for any customs, duties, taxes, or import related charges that may apply to your order.

Calerie Co. is not responsible for delays caused by customs or for packages refused due to unpaid customs charges.

Returns and Refunds

Returns and refunds are handled according to our Refund & Return Policy.

Calerie Co. accepts returns on eligible physical products within 60 days after you receive your order, as long as the item is not heavily used, damaged after delivery, altered, or missing important parts.

We want your purchase to feel risk free. If you do not like the physical product, you may request a return within the 60 day return period, provided the item meets our return conditions.

This return policy applies to physical products only. Digital products, downloadable products, guides, ebooks, PDFs, online materials, digital bonuses, or any other electronically delivered products are not eligible for return or refund once delivered, accessed, downloaded, or emailed.

Cancellations

If you need to cancel an order, you must contact us as soon as possible at calerie.support@gmail.com.

Orders may only be cancelled if they have not yet been processed, fulfilled, or shipped. Once an order has been processed or shipped, it can no longer be cancelled.

If your order cannot be cancelled, you may request a return after receiving your eligible physical product, provided it meets the requirements in our Refund & Return Policy.

Customer Accounts

Some features of our website may allow you to create an account. If you create an account, you are responsible for keeping your account login information secure.

You agree to provide accurate, current, and complete account information. You are responsible for all activity that occurs under your account.

Calerie Co. is not responsible for losses or damages caused by unauthorized account access resulting from your failure to protect your login details.

We reserve the right to suspend, restrict, or terminate accounts that violate these Terms, appear fraudulent, or are used in a harmful or abusive manner.

Personal Information

Your submission of personal information through our website is governed by our Privacy Policy.

By using our website or placing an order, you understand that we may collect, use, and process certain personal information in order to provide our services, process orders, communicate with customers, deliver products, prevent fraud, improve our website, and comply with legal obligations.

You agree to provide accurate contact information so we can properly process and communicate about your order.

Email and SMS Communications

By placing an order, signing up for updates, submitting your contact information, or subscribing to our communications, you may receive emails or messages from Calerie Co. related to your order, customer support, promotions, product updates, abandoned checkout reminders, or other business communications.

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions provided in the message, where applicable.

Transactional messages related to your order, delivery, support requests, account, or purchases may still be sent even if you unsubscribe from marketing messages.

Promotions, Discounts, and Offers

Calerie Co. may offer promotions, discount codes, bundles, free gifts, limited time offers, or special pricing from time to time.

Promotions may be subject to specific terms, expiration dates, product exclusions, quantity limits, or other conditions. Calerie Co. reserves the right to modify, cancel, refuse, or end any promotion at any time.

Discount codes must be entered correctly at checkout and may not be applied retroactively after an order has been placed unless we choose to make an exception.

Promotions cannot be combined unless clearly stated.

Reviews, Feedback, and User Content

If you submit reviews, testimonials, comments, photos, videos, feedback, suggestions, or other content to Calerie Co., you grant us permission to use, display, reproduce, edit, publish, and share that content for business, marketing, customer service, and promotional purposes.

You agree that any content you submit will be honest, lawful, respectful, and not misleading. You may not submit content that is abusive, false, defamatory, offensive, obscene, discriminatory, threatening, or violates the rights of another person or business.

Calerie Co. reserves the right to remove, reject, edit, or refuse user submitted content at our discretion.

You understand that submitted feedback or suggestions may be used by Calerie Co. without compensation or obligation to you.

Intellectual Property

All content on the Calerie Co. website, including but not limited to text, product descriptions, product images, graphics, logos, icons, videos, digital downloads, designs, page layouts, branding, trademarks, and other materials, is owned by or licensed to Calerie Co.

You may not copy, reproduce, modify, distribute, sell, resell, publish, upload, display, or exploit any part of our website, branding, content, product materials, or digital products without written permission from Calerie Co.

Unauthorized use of our intellectual property may result in legal action.

Prohibited Uses

You agree not to use our website, products, or services for any prohibited purpose.

Prohibited uses include, but are not limited to, using our website for unlawful activity, violating any laws or regulations, infringing on our intellectual property rights, submitting false information, attempting fraud, interfering with website security, uploading viruses or harmful code, scraping website data, harassing others, collecting personal information from other users, or attempting to bypass any website restrictions.

Calerie Co. reserves the right to terminate or restrict your access to our website if we believe you have violated these Terms.

Third Party Tools and Links

Our website may include access to third party tools, payment processors, shipping providers, apps, plugins, integrations, or links to third party websites.

These third party services are provided for convenience and functionality. Calerie Co. does not control and is not responsible for the content, policies, practices, security, accuracy, availability, or performance of third party websites or services.

Your use of third party services may be subject to their own terms and policies. You should review those terms before using any third party service.

Payment Security

Calerie Co. may use secure third party payment processors to handle payment transactions.

We do not guarantee that any electronic transmission or storage method is completely secure. However, we aim to use reasonable measures and trusted service providers to protect payment and customer information.

You agree not to attempt to interfere with, bypass, manipulate, or misuse any payment system connected to our website.

Limitation of Liability

To the fullest extent permitted by law, Calerie Co. is not liable for any direct, indirect, incidental, special, consequential, punitive, or other damages arising from your use of our website, products, services, digital products, shipping services, third party tools, or inability to use our website.

This includes, but is not limited to, loss of profits, loss of revenue, loss of data, lost packages, delayed deliveries, product misuse, website downtime, service interruptions, errors, omissions, or reliance on information provided on our website.

Your use of our website and products is at your own discretion and risk.

Product Use and Customer Responsibility

You are responsible for reading and following all product instructions, warnings, usage guidelines, and care recommendations provided with your product or listed on our website.

Calerie Co. is not responsible for injury, damage, misuse, allergic reactions, improper use, failure to follow instructions, or use of a product for an unintended purpose.

Before using any product, you should ensure it is suitable for your needs, preferences, and circumstances.

If you have sensitivities, medical concerns, physical limitations, allergies, or other personal considerations, you should consult a qualified professional before using products that may affect you.

No Medical or Professional Advice

Information provided on the Calerie Co. website, including product descriptions, blog posts, guides, digital materials, instructions, benefits, or customer support responses, is for general informational purposes only.

Nothing on our website is intended to be medical, health, legal, financial, or professional advice.

You should not rely on website information as a substitute for advice from a qualified professional.

Accuracy of Website Information

We make reasonable efforts to keep our website accurate and up to date. However, we do not guarantee that all information will always be complete, reliable, current, or error free.

Occasionally, there may be information on our website that contains typographical errors, inaccuracies, omissions, pricing mistakes, product availability errors, or shipping information errors.

Calerie Co. reserves the right to correct any errors, update information, cancel orders, or make changes at any time without prior notice.

Website Availability

We do not guarantee that our website will always be available, uninterrupted, secure, or error free.

Access to our website may be temporarily unavailable due to maintenance, updates, technical issues, outages, third party service interruptions, or circumstances outside of our control.

Calerie Co. is not responsible for any loss or inconvenience caused by website interruptions or errors.

Refusal of Service

Calerie Co. reserves the right to refuse service, cancel orders, limit purchases, restrict access, or terminate accounts at our discretion.

This may include cases where we believe a customer has violated these Terms, submitted false information, engaged in suspicious activity, abused our policies, attempted fraud, threatened staff, initiated excessive disputes, or misused our website or services.

Fraud Prevention

We reserve the right to review, delay, cancel, or refuse orders that appear suspicious, fraudulent, unauthorized, or high risk.

We may request additional verification before processing certain orders. Failure to provide requested verification may result in order cancellation.

Calerie Co. is not responsible for delays caused by fraud prevention checks or payment verification processes.

Chargebacks and Payment Disputes

If you have an issue with your order, we encourage you to contact us first at calerie.support@gmail.com so we can attempt to resolve the matter.

Initiating a chargeback or payment dispute without first contacting us may delay the resolution process.

Calerie Co. reserves the right to provide order records, tracking information, delivery confirmation, communication history, product details, and policy information to payment processors, banks, or dispute resolution services in response to a chargeback or dispute.

Indemnification

You agree to indemnify, defend, and hold harmless Calerie Co., including its owners, employees, contractors, suppliers, partners, service providers, and affiliates, from any claims, damages, losses, liabilities, costs, or expenses arising from your use of our website, your violation of these Terms, your misuse of our products, your violation of any law, or your violation of the rights of another person or business.

Severability

If any part of these Terms is determined to be unlawful, invalid, void, or unenforceable, that part will still be enforceable to the fullest extent permitted by law.

The unenforceable portion will be considered removed from these Terms, and the remaining sections will continue to remain valid and enforceable.

Entire Agreement

These Terms of Service, along with any policies posted on our website, represent the full agreement between you and Calerie Co. regarding your use of our website, products, and services.

Any failure by Calerie Co. to enforce a specific part of these Terms does not mean we waive our right to enforce that part in the future.

Governing Law

These Terms of Service are governed by the laws applicable to the location in which Calerie Co. operates, without regard to conflict of law principles.

By using our website or purchasing from Calerie Co., you agree that any disputes will be handled according to applicable laws and regulations.

Contact Information

If you have any questions about these Terms of Service, your order, our policies, or your use of the website, please contact us:

Calerie Co.
Email: calerie.support@gmail.com
Phone: +1 289-271-0499

We are happy to help and will do our best to respond as quickly as possible.