Contact information

Contact Information

At Calerie Co., we want every customer to feel supported before, during, and after placing an order. Whether you have a question about a product, need help with an order, want to request a return, or need assistance with shipping, our support team is here to help.

Please use the contact information below to reach us.

Customer Support

For all customer support questions, please contact us by email or phone.

Email: calerie.support@gmail.com
Phone: +1 289-271-0499

When contacting us, please include as much detail as possible so we can assist you quickly and accurately.

Order Support

If you are contacting us about an order, please include your order number, full name, email address used at checkout, and a clear description of the issue.

This helps us find your order faster and provide the best possible support.

You may contact us for help with order updates, shipping questions, delivery concerns, return requests, damaged items, incorrect items, missing items, or cancellation requests.

Shipping Questions

If you have a question about shipping or tracking, please contact us at calerie.support@gmail.com.

If tracking information has already been provided, please include your tracking number in your message. This allows us to review the delivery status and help you understand the next steps.

Please keep in mind that tracking updates are controlled by the shipping carrier and may take time to update after your order has shipped.

Returns and Refunds

If you would like to request a return or refund, please contact us at calerie.support@gmail.com before sending any item back.

Please include your order number, the item you would like to return, the reason for your return request, and photos or videos if the item is damaged, defective, or incorrect.

Calerie Co. accepts returns on eligible physical products within 60 days after you receive your order, as long as the item is not heavily used, damaged after delivery, altered, or missing important parts. Digital products are not eligible for return or refund once delivered, accessed, downloaded, or emailed.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at calerie.support@gmail.com.

To help us resolve the issue quickly, please include your order number, a clear explanation of the problem, and photos or videos showing the item, the issue, and the packaging it arrived in.

Once we review the issue, we will do our best to provide a suitable solution.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible at calerie.support@gmail.com.

Orders may only be cancelled if they have not yet been processed or shipped. If your order is delayed, on backorder, affected by supplier changes, or expected to take longer than normal to process, you may cancel your order at any time before it ships.

Once an order has shipped, it can no longer be cancelled. However, you may still request a return after receiving your eligible physical product.

Response Time

We do our best to respond to customer inquiries as quickly as possible.

Most messages are reviewed within 1 to 3 business days. During weekends, holidays, high order volume periods, or busy seasons, response times may be slightly longer.

To avoid delays, please send only one clear message with all relevant details included. Sending multiple messages about the same issue may make it harder to respond efficiently.

Business Hours

Customer support is available during regular business hours.

Messages received outside of business hours, on weekends, or during holidays will be reviewed on the next available business day.

Although we do our best to respond quickly, response times may vary depending on the nature of your request and the current volume of inquiries.

Contact Accuracy

Customers are responsible for providing accurate contact information when placing an order or contacting support.

Please make sure your email address, phone number, shipping address, and order details are entered correctly. Calerie Co. is not responsible for missed updates, delayed support, failed delivery, or order issues caused by incorrect or outdated contact information provided by the customer.

If your contact information changes after placing an order, please contact us as soon as possible so we can try to update your order before it is processed or shipped.

Communication by Email or Phone

By placing an order or contacting Calerie Co., you agree that we may contact you by email or phone regarding your order, shipping updates, delivery issues, return requests, refund updates, customer support matters, or other order related concerns.

We may use the contact information provided at checkout or in your support request to communicate with you.